AN Alaskan
ORIGINAL Since 1992

Holiday Shipping Deals: Orders up to $50.00 ship for $3.99; Orders over $50.00 ship FREE! Shop Now

Refund Policy

Raven's Brew Coffee®, Three Peckered Billy Goat Coffee®, Deadman's Reach Coffee®

Returns

You must contact in advance of any returns or request for refunds. Please call or email our customer service department for details: sip@ravensbrew.com or 1-800-91 RAVEN (72836). Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase from our website.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
• Printed materials with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:
1. First check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at sip@ravensbrew.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sip@ravensbrew.com for instructions on your exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you.

If you were not the purchaser and the gift was not sent directly to you, but we are able to verify that the item was purchased from us (rather than from one of our resellers), you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be emailed to you.

Shipping

You must contact in advance of any returns or request for refunds. Please call or email our customer service department for details: sip@ravensbrew.com or 1-800-91 RAVEN (72836).

How did you find ? Tell us your story!
  • “My story started the same way as that of K. Johnson, Snowmass, Colorado. In 2002, after an extensive Alaskan cruise, we docked in Ketchikan. Read More

  • “I am a truck driver here in washington and I had stopped for a break at the ‘red mountain coffee’ shop at the summit of Snoqualmie pass and got a cup of what was brewing and saw the ‘Grin and Bear It’ T-shirt they had on display. Read More

  • “Like many new products I buy, it was the label of Dead Man’s Reach that caught my eye, sitting right there next to 3-Peckered Billy Goat. Read More

  • “I was on summer vacation with my fiancé and my best girlfriend in Payson, a mountain town on the Mogollon Rim in Arizona. Read More

  • “My story is very simple: we were out grocery shopping and while looking for a “new” coffee to try I spied a bag of Wicked Wolf. Read More